At eventIS we know that just having first-class products alone is not sufficient to satisfy the demanding requirements of our industry. Our customers also expect first-class after-sales service & support by competent engineering staff to ensure their operations are always on-air pleasing their customers and generating revenue.

eventIS has developed two standard support programs that offer high levels of service and peace-of-mind. For customers with particular requirements we are always prepared to discuss these to find an optimal solution for your business needs.

Our GOLD program offers year-round around-the-clock (24/7) Hotline support and features reassuringly enhanced response & remedy times.

Our SILVER program offers Business Hours support on Monday to Friday except public holidays (Netherlands).

Both our GOLD and SILVER programs offer:

• Support desk, manned by trained engineers (telephone or e-mail),
• Configuration assistance,
• Inclusive software updates,
• Remote access (VPN) problem-solving or assistance,
• Inclusive labour for any necessary field calls,
• Annual service review,
• Annual preventative maintenance system audit (health-check),
• Inclusive hardware advance exchange repair/replacement (where applicable).

Sometimes training and/or front-line support will be provided by our business partners (and may vary from the above). eventIS will normally provide third-line assistance in this situation.

We also pride ourselves in our highly customer praised training programs for our products and general DVB principles that set the right foundation for a successful partnership. Find out more about our training programs.